Shipping Policy

Shipping Regions
We currently ship from our warehouses in China or Europe and deliver to all European countries. Shipping to PO Boxes or freight forwarding addresses is not supported. If you are uncertain whether your location is eligible for delivery, please contact our customer service team for assistance.

Shipping Methods and Partners
We utilize air shipping and partner with trusted carriers such as DHL, UPS, FedEx, and DPD to handle all orders. You can track your order in real time using the provided tracking number.

Processing Time
Orders shipped from either our China or European warehouses are typically processed within 1–2 business days and dispatched promptly. Please note that orders placed during weekends or public holidays may experience longer processing times.

Shipping Costs
Shipping costs are calculated based on the destination, weight, and size of your order. The exact shipping cost will be calculated and displayed at checkout before you confirm your order.

Order Tracking
Once your order is shipped, you will receive an email containing your tracking number. Alternatively, you can contact us via WhatsApp at +86 18374576585 to obtain tracking information.

Customs and Duties
We offer a duty-free service for all customers, meaning you will not be required to pay any customs duties or taxes on your order. We handle all related customs procedures to ensure your order clears smoothly and is delivered without issues.

Shipping Delays
While we strive to ensure timely delivery, shipments may be delayed due to weather conditions, customs processing delays, or carrier-related issues. If your order is delayed, please contact our customer service team, and we will do our best to assist you.

Damaged or Lost Packages
If your package is damaged or lost during shipping, please contact us immediately. We will work with the carrier to resolve the issue and, depending on the circumstances, either replace the product or issue a refund.

Address Changes
Please ensure your shipping address is correct before confirming your order. We are not responsible for shipping issues caused by incorrect or incomplete addresses. If you notice an error in your address after confirming the order, please contact us as soon as possible, and we will attempt to make changes before the shipment is dispatched.